Head of Food & Beverage

Role Overview

The Head of Food & Beverage oversees all food & beverage operations — from match day hospitality to bars and events — setting strategic direction, managing budgets and teams, and ensuring outstanding guest experiences.

You will lead on the strategic development and execution of food & beverage initiatives, tied to business expansion, growth, and the necessary cultural evolution and support. You will be supportive, proactive and analytical, creating memorable moments for our guests, fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results.

You will also serve as a key figurehead for the Club, promoting its values, both internally and externally. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.

This role demands a proactive mindset and the ability to turn ideas into action, fostering innovation while ensuring alignment with the Club’s long-term vision and culture.

Key Responsibilities:

• Develop and execute food & beverage strategies aligned with overall business goals; improve service delivery and menu concepts

• Supervise and lead the food & beverage team, ensuring that all employees are trained, motivated, and effectively performing their roles

• Foster a positive work environment focused on collaboration, accountability, and continuous improvement

• Effectively manage the life cycle of the team within the department, creating a culture of growth, development and performance whilst reflecting and promoting the company culture and values

• Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner

• Ensure the smooth running of the food & beverage outlets, where all aspects of the guest food & beverage service experience are delivered to the highest levels, ensuring both club and company standards are attained and adhered to

• Working proactively to maximise guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution

• Prepare and responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained

• Ensure adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

• Establish and deliver effective programmes that advances service standards, profitability and cost control which may include working with internal and external stakeholders as required, whilst incorporating environmental concerns.

• Maintain strict food hygiene, allergen, and safety protocols; ensure full regulatory compliance

• Oversee inventory, procurement, supplier relationships; optimise stock and minimise waste

• Support food & beverage elements for events and functions — banquets, meetings, private dining

• Liaise with internal teams to ensure seamless, revenue-driven delivery

Competencies and Skills:

• Ability to work independently and as part of a collaborative team

• Proven experience in a food and beverage position

• Ability to handle multiple challenging priorities and assignments

• Strong problem-solving capabilities with the ability to adapt to changing environments

• Ability to make data-driven decisions under pressure

• Ability to assess complex situations and propose effective solutions

• Excellent leadership skills with a hands-on approach and lead-by-example work style

• Ability to motivate and lead teams to achieve operational goals

• Commitment to exceptional guest service with a passion for the hospitality industry

• Ability to find creative solutions, offering advice and recommendations

• Personal integrity, with the ability to work in an environment that demands excellence, time and energy

• Strong communication and listening skills, excellent speaking, reading and writing skills

• Outstanding analytical and strategic skills improving the business from a financial perspective

• Skilled with Microsoft Office software, especially in Excel

• Experience of using IT Systems on various platforms

• An open, positive and communicative personality

Benefits

• Competitive salary

• Discount on SCFC retail products

• Discount of SCFC season or match by match tickets

• Access to online discount system perk box

• Opportunities for professional development and growth

• Be part of a dynamic and exciting team

• The chance to contribute to the success of a historic football club

Stockport County Promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. Employment is subject to the provision of proof of eligibility to work in the UK.

Safeguarding: Stockport County Football Club is committed to safeguarding the welfare of children and young people and expects all staff and volunteers to endorse this commitment. Roles will be subject to a DBS check. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.